Order Tracking and Inquiry Address

Track your order:

Click here

During checkout, woolenpet members and guests can choose their preferred shipping speed. We will provide an estimated delivery date for each item in your package based on your shipping choice, delivery address, and item shipping location.

Shipping Options

United States

Free international shipping for orders over $100.00.

Orders under $100.00 incur a $10 shipping fee.

Delivery time is 10-15 business days. May extend to 10-18 business days due to customs delays.

United Kingdom

Free international shipping for orders over £75.

Orders under £75 incur an £8 shipping fee.

Delivery time is 10-15 business days, possibly extending to 10-18 business days due to customs delays.

Canada

Free international shipping for orders over CAD 138.

Orders under CAD 138 incur a CAD 14 shipping fee.

Delivery time is 10-15 business days, possibly extending to 10-18 business days due to customs delays.

Australia

Free international shipping for orders over AUD 154.

Orders under AUD 154 incur a AUD 16 shipping fee.

Delivery time is 10-15 business days, possibly extending to 10-18 business days due to customs delays.

Singapore

Free international shipping for orders over SGD 129.

Orders under SGD 129 incur a SGD 13 shipping fee.

Delivery time is 7-10 business days, possibly extending to 10-18 business days due to customs delays.

Europe

Denmark

Free international shipping for orders over DKK 636.

Orders under DKK 636 incur a DKK 64 shipping fee.

Delivery time is 10-15 business days, possibly extending to 10-18 business days due to customs delays.

Hungary

Free international shipping for orders over HUF 34,000.

Orders under HUF 34,000 incur a HUF 3,500 shipping fee.

Delivery time is 10-15 business days, possibly extending to 10-18 business days due to customs delays.

Austria, Germany, Italy, Belgium, France, Ireland, Netherlands

Free international shipping for orders over €85.

Orders under €85 incur a €9 shipping fee.

Delivery time is 10-15 business days, possibly extending to 10-18 business days due to customs delays.

Poland

Free international shipping for orders over PLN 364.

Orders under PLN 364 incur a PLN 37 shipping fee.

Delivery time is 10-15 business days, possibly extending to 10-18 business days due to customs delays.

Sweden

Free international shipping for orders over SEK 955.

Orders under SEK 955 incur a SEK 100 shipping fee.

Delivery time is 10-15 business days, possibly extending to 10-18 business days due to customs delays.

Additional Information

We use multiple carriers to ensure your order arrives as quickly as possible. If you order multiple items, you may receive them in separate shipments. We will send a shipping confirmation email for each shipment so you can accurately track your items and their expected delivery times. Some products and orders shipped to Hawaii or Alaska do not offer expedited shipping. Shipping fees are non-refundable unless you receive the wrong item.

Frequently Asked Questions

Which carrier is responsible for shipping my order?

When you track your package, you can see which carrier is responsible for delivering your goods. Please note that if you order multiple items, there may be multiple shipments and different carriers involved.

Where is my order?

You can track your order in the following ways:

• Order tracking page: Visit our order tracking page and enter your order number.
• Confirmation email: Check your confirmation email, which usually contains tracking links and information.
• Contact customer service: If you cannot find your order information, feel free to contact our customer service team at woolenpet@foxmail.com. We will assist you in checking the order status.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at woolenpet@foxmail.com. Please note that returns will need to be sent to the following address:

ROOM A1, 11/F WINNER BUILDING, 36 MAN YUE STREET, HUNG HOM, KOWLOON, HONG KONG

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at woolenpet@foxmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at woolenpet@foxmail.com.