Return or exchange


At HmadeArt, every custom ceramic artwork is carefully handcrafted based on your personal design, image, and requirements. Because each piece is uniquely made for you, we have specific return and exchange guidelines to ensure a fair experience for all customers.

1. Custom Products

Due to the personalized nature of our products, custom-made items cannot be returned or exchanged for reasons such as change of mind, incorrect size selection, or personal preference.

Each piece is created specifically from your uploaded image or design, making it a unique item that cannot be resold.

Before production begins, we carefully review your customization details to ensure accuracy.

2. Damaged or Defective Items

We want you to receive your artwork in perfect condition.

If your order arrives damaged, defective, or has a production error, please contact us within:

7 days after delivery

Please provide:

  • Order number
  • Photos or videos showing the issue
  • A description of the problem

Our team will review your request and provide an appropriate solution, including:

  • Replacement of the damaged item
  • Repair solution (when possible)
  • Partial or full refund depending on the situation

3. Incorrect Orders

If you receive an item that is different from your approved customization details due to our mistake, please contact us within 7 days after delivery.

We will arrange a replacement or another suitable solution at no additional cost.

4. Return Conditions

To qualify for a return or replacement:

✓ The item must have a verified quality issue
✓ The issue must be reported within 7 days of delivery
✓ Photos or videos must be provided as proof
✓ The product must not be damaged due to misuse or improper handling

5. Refund Process

Once your request is approved, refunds will be processed to your original payment method.

Please allow:

  • 5–10 business days for the refund to appear, depending on your payment provider.

Shipping fees are generally non-refundable unless the issue was caused by an error on our part.

6. Order Cancellation

Because customized products enter production shortly after payment confirmation:

  • Cancellation requests must be submitted within 24 hours after placing the order.
  • After production begins, cancellation may no longer be possible.

7. Contact Us

If you have any questions regarding returns or exchanges, please contact our customer service team.

Email: support@hmadeart.com

We are always happy to help and ensure your HmadeArt experience is enjoyable.

Our Promise

Every HmadeArt creation is made with care, patience, and attention to detail. While handmade artwork may have slight variations, these unique characteristics are part of what makes each piece truly special.

Your memories deserve a meaningful handmade creation.